Cleaners in Cheltenham

01242 809 220

Domestic & Commercial Cleaning Services

Terms
& Conditions

These Terms and Conditions constitute the contract between Cheltenham Cleaners and the client, client, firm, or corporate body, as the case may be (the “Client”) that seeks provision of cleaning services, which are to be performed by Cheltenham Cleaners staff members. The Client and Cheltenham Cleaners (together the “parties”) agree that the cleaning services will be provided in accordance with the Terms and Conditions herein.

If you have received an invoice then this document must be signed and sent back to Cheltenham Cleaners before work commences.


1. Our Obligations

(a) Cheltenham Cleaners will make every effort to select a suitable Cleaner(s) before making an introduction, by closely vetting Cleaners through interviewing procedures, checked references and police checks if required.

(b) While Cheltenham Cleaners takes great care in selecting the right Cleaner for the Client, the Client shall be solely responsible for satisfying themselves as to the suitability of the Cleaner.

(c) Cheltenham Cleaners endeavors to ensure that a high standard of work, integrity and reliability is always maintained by the Cleaner(s).


2. Client’s Obligations

(a) The Client MUST treat the Cleaner with respect and be courteous and helpful to the Cleaner.

(b) The Client will be honest in their description of the position/job in question to be filled, including the hours of work, size of property, type of duties and level of responsibility involved.

(c) If the Client wishes to engage the temporary cleaner for an extended period of time the Client must first notify Cheltenham Cleaners AND ALL SUBSEQUENT BOOKINGS MUST BE MADE THROUGH CHELTENHAM CLEANERS.

(d) The Client MUST settle their account with Cheltenham Cleaners by:

Regular cleaning: 7 days from day of invoice
Any one off appointment: immediate Upon job completion

Any non satisfaction must be declared within 24hrs of the clean. In situations where this is not possible Cheltenham Cleaners must be notified prior to visit and both parties must agree to any changes before any work is carried out. End of tenancy notification is 72 hours.

(f) The Client is responsible AT ALL TIMES for supplying all required and
Appropriate cleaning material unless otherwise arrangements have been made between both Cheltenham Cleaners and the client.


3. Price & Payment

(a) THE CLIENT CAN BE INVOICED ON A MONTHLY BASIS FOR CONTRACTUAL WORK ONLY. THIS MAY BE PAID BY CASH, CHEQUE OR BY BANK TRANSFER.

(b) ALL INVOICES MUST BE PAID WITHIN 7 CALENDAR DAYS OR THE CHELTENHAM CLEANERS MAY LEVY A SURCHARGE OF £5.00 A WEEK for each week that the invoice remains overdue and unpaid.


4. Keys

(a) The Client may choose to issue Cheltenham Cleaners with keys that allow access to the premises to be cleaned (the “Keys”).

(b) Upon issue of the Keys, the Cleaner will pass the Keys on to the office where the spare Key will remain between each visit to the client’s premises

(c) If Keys have been provided to Cheltenham Cleaners, then following termination of the services, Cheltenham Cleaners will return the Keys to the Client via recorded delivery.


5. Liability

(a) Cheltenham Cleaners is fully insured for the following; failure to perform, treatment risks, failure to secure Client’s property, incorrect destruction of goods, Key holder cover damage to property being cleaned.

(b) Public & employers liability insurance cover is provided by Direct line and APC insurance. And is authorised and regulated by the FSA.


6. Termination

(a) If a Client wishes to terminate the services provided by Cheltenham Cleaners or terminate this Agreement the Client must give Cheltenham Cleaners at least 24 hours notice prior to the Cleaner’s next scheduled service. Failure to provide notice in accordance with this clause could result in the Client being charged an admin Fee that would have been payable had the Cleaner provided the services on the next scheduled occasion for performing such services.

(b) If the staff member feels the client has been untruthful in the size or level of work involved then you the client may incur an extra cost for any extra work carried out that was not involved in any estimate previously given over the phone, However Cheltenham Cleaners are obliged to contact the client before this work is carried out.


7. Miscellaneous

(a) The Client MUST NOT PASS THE DETAILS OF THE CLEANER TO A THIRD PARTY FOR THE PURPOSE OF ENGAGING IN PRIVATE WORK.

(b) There will be no variation or change of these Terms and Conditions unless
approved in writing by Cheltenham Cleaners.

(c) These Terms and Conditions are governed by, and interpreted and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English Courts.

Cheltenham Cleaners can terminate any agreement without notice if any of the above terms and conditions are broken.



Cheltenham Cleaners the number one choice for cleaners in Cheltenham and the Cotswolds | Terms of Business

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